Terms & Conditions

Court bookings can be made through Playtomic or other authorised booking channels.

‍

All bookings are subject to availability. Customers are responsible for ensuring their booking details are accurate and must arrive on time for their allocated sessions.

‍

Players must vacate courts promptly at the end of their booking period.

Cancellation and refund arrangements are governed by the conditions communicated during the booking process.

‍

Customers can manage eligible cancellations through the relevant booking platform or contact the venue for assistance.

‍

Refunds and booking amendments are subject to the applicable booking conditions and statutory consumer rights.

Padel Haus Studios offers a range of membership options, including memberships with access to benefits across multiple venues.

‍

Memberships automatically renew according to the billing frequency agreed at purchase.

‍

Membership benefits, payment arrangements, cancellation conditions and any restrictions are communicated during the membership purchase process.

‍

Membership benefits are personal to the account holder unless otherwise stated.

Our coaching programmes are designed for players of different ages and abilities.

‍

All participants must follow reasonable instructions from coaches and venue staff.

‍

Parents or guardians booking junior activities must provide accurate registration and emergency contact information.

‍

Additional conditions may apply to specific coaching sessions and junior programmes.

We offer corporate events, tournaments, private bookings and group experiences.

‍

Event arrangements, including payments, cancellations and any additional services, will be communicated as part of the booking agreement.

Customers must use all facilities and equipment responsibly and follow venue safety guidance.

‍

Equipment hire may be available subject to availability and applicable charges.

‍

Any damaged equipment or unsafe conditions should be reported to staff.

Selected venues offer sauna and wellness facilities.

Customers must follow the relevant safety instructions, booking conditions and facility rules.

‍

Customers should consider whether sauna use is appropriate for their health and seek medical advice where necessary.

All visitors are expected to treat staff and other customers respectfully.

‍

Harassment, threatening behaviour, deliberate damage and serious breaches of safety rules will not be tolerated.

‍

We may restrict access where reasonably necessary to protect the safety and wellbeing of visitors and staff, subject to applicable law.

Customers participate in sporting activities at their own discretion and should consider their physical fitness and abilities.

‍

All visitors must follow reasonable health and safety instructions.

‍

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded.

Customers are encouraged to keep personal belongings secure while visiting our venues.

‍

Responsibility for any loss or damage will be determined in accordance with applicable law.

We aim to ensure the information on our website is accurate and up to date.

‍

Facilities, services and opening arrangements may change. Any changes affecting existing contractual rights will be handled in accordance with applicable law.

Personal information is handled in accordance with our Privacy Policy.

We may update these Terms & Conditions periodically. The latest version will be available on our website.

‍

Changes affecting existing bookings or memberships will be handled in accordance with applicable consumer law.

For questions about bookings, memberships or facilities, please contact the relevant Padel Haus Studios venue through our website.