Privacy policy

Padel Haus Studios provides padel and associated leisure services across Coventry, Nuneaton and Fort Dunlop.

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For privacy-related enquiries, please contact us through our website.

Depending on your interactions with us, we may collect:

• Names and contact information
• Booking and membership details
• Payment and transaction information
• Coaching and event registrations
• Loyalty programme activity
• Customer enquiries and communications
• Website usage and analytics information
• Marketing preferences
• CCTV footage where applicable

For junior activities, we may also collect relevant parent or guardian details and necessary participation information.

We use personal information to:

Names and contact information

• Manage bookings and memberships
• Deliver coaching, events and other services
• Process payments
• Operate loyalty and rewards programmes
• Respond to enquiries
• Communicate important service information
• Maintain venue safety and security
• Meet legal obligations
• Improve our website and services
• Provide marketing communications where legally permitted

Depending on the activity, we may process personal information where necessary to:

• Fulfil a contract with you
• Comply with a legal obligation
• Pursue legitimate business interests, where these are not overridden by your rights
• Carry out activities for which valid consent has been obtained

Where additional legal conditions apply, including for certain health-related information, we will comply with the relevant requirements.

We may share relevant personal information with trusted service providers, including:

• Booking and membership platforms
• Loyalty programme providers
• Payment processing services
• Website and IT providers
• Analytics providers
• Professional advisers and relevant authorities where required

Information is shared only where an appropriate legal basis applies.

We use third-party platforms to help deliver our services.

• Playtomic: Court bookings, customer accounts and relevant membership services
• Authic: Loyalty programme management, rewards and associated membership benefits

These platforms may process personal information according to their respective privacy notices and arrangements with Padel Haus Studios.

We may send information about club updates, events, memberships and promotions where permitted by law.

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Customers can opt out of direct marketing at any time using the unsubscribe instructions provided or by contacting us.

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You have the right to object to processing of your personal information for direct marketing at any time.

Our website uses Google Analytics to help us understand how visitors interact with our content and improve the website experience.

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We may use cookies and similar technologies for website functionality and analytics.

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Where legally required, consent will be obtained before non-essential cookies or tracking technologies are activated.

CCTV may operate within our venues for safety, security and crime prevention.

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Where CCTV is used, appropriate signage will be displayed.

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Access to recordings is restricted to authorised individuals, and footage is retained in accordance with applicable data protection requirements.

We provide junior coaching and activities for children.

Where necessary, we collect information required to manage bookings, participation and safeguarding arrangements.

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We take appropriate steps to protect children’s personal information and handle relevant health information with additional care.

We may share relevant personal information with trusted service providers, including:

• Booking and membership platforms
• Loyalty programme providers
• Payment processing services
• Website and IT providers
• Analytics providers
• Professional advisers and relevant authorities where required

Information is shared only where an appropriate legal basis applies.

We retain personal information only for as long as necessary for the purposes for which it was collected, taking account of relevant legal, contractual and operational requirements.

Retention depends on the type of information, the purpose for which it is used and any applicable legal obligations.

Where personal information is transferred outside the UK, appropriate safeguards will be applied where required by law.

We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse and disclosure.

Under applicable UK data protection law, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion in certain circumstances
• Restrict or object to certain processing
• Request data portability where applicable
• Withdraw consent where processing relies on consent

To exercise your rights, please contact us through our website.

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You also have the right to complain to the Information Commissioner’s Office (ICO).

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ICO Website: www.ico.org.uk

We may update this Privacy Policy to reflect changes in our operations, services or legal obligations.

The latest version will be available on our website.

For questions about this Privacy Policy or how we handle personal information, please contact Padel Haus Studios through our website.